We aim to provide the best experience to our customers and partners on all digital platforms and create insightful dashboards that help them monitor the performance of their digital assets.
Challenges and Solutions
Challenges
To improve the user experience for website visitors on the e-CARE platform of Vodafone.co.uk digital services. Vodafone UK wanted innovative solutions for accurate reporting on important metrics, redefining business goals, data accuracy, and data analysis functionalities to help businesses monitor their digital assets.
Solutions
Our digital analytics experts partnered with the Product team to define the business goals, KPIs, and data collection strategy. Then, we created a low-level design for data collection, reporting strategy, and more. When the journey went live, we created an insights dashboard for analysis to continuously monitor the performance of the digital asset on the major KPIs.
Value and Impact
Enabled accurate reporting of digital data.
Defined goals and KPIs before a project's go-live date.
Implemented a strong error reporting structure to identify any underlying technical issues.
Our dedication to excellence drives us to consistently raise the bar in dashboard quality. Through rigorous testing, continuous improvement, and attention to detail, we aim to exceed our client's expectations and deliver intuitive, visually appealing, and highly functional dashboards.
We received feedback for the UK login banner design and decided to re-design it to encourage more customers to log in. We analysed KPIs and peripheral metrics and provided a design solution to encourage customers to log in early. The new login banner design ensured high conversion rates after login.
At VOIS, we hold our customers in the highest regard, and their satisfaction is our utmost priority. Our dedicated team goes above and beyond to meet their needs and find innovative ways to resolve all their queries.