Ireland NPS Prediction

Data Analytics & Insights

01 Dec, 2023

Tech

CustomerExperience

Innovation

DAIS

Market

Ireland

SERVICE LINE

Data Analytics & Insights

IMPLEMENTATION PERIOD

2022

KEYWORDS

Customer Experience, NPS Prediction

SPIRIT BEHAVIOURS

Create the future

At VOIS, we hold our customers in the highest regard, and their satisfaction is our utmost priority. Our dedicated team goes above and beyond to meet their needs and find innovative ways to resolve all their queries.

Challenges and Solutions

Challenges

To identify, predict, and resolve unpleasant customer experiences through our Net Promoter Score (NPS) survey.

Solutions

We partnered with Vodafone Ireland to build a machine-learning model using customer survey responses to identify and resolve potentially unpleasant customer experiences proactively. We worked with different CVC (consumer value stores) to address customer issues.

Value and Impact

Identified customers with a potential risk of dissatisfaction.

Targeted potentially dissatisfied customers with loyalty offers to improve the experience.

Ireland Trading Dashboard

Our dedication to excellence drives us to consistently raise the bar in dashboard quality. Through rigorous testing, continuous improvement, and attention to detail, we aim to exceed our client's expectations and deliver intuitive, visually appealing, and highly functional dashboards.

Data Analytics & Insights

| 01 Dec, 2023

Handset Grid Login Page

We received feedback for the UK login banner design and decided to re-design it to encourage more customers to log in. We analysed KPIs and peripheral metrics and provided a design solution to encourage customers to log in early. The new login banner design ensured high conversion rates after login.

Data Analytics & Insights

| 01 Dec, 2023

UK Digital e-CARE Reinvent

We aim to provide the best experience to our customers and partners on all digital platforms and create insightful dashboards that help them monitor the performance of their digital assets.

Social

Operating responsibility expand

Policies

Careers

Data Analytics & Insights

Ireland NPS Prediction

01 Dec, 2023

Tech

CustomerExperience

Innovation

DAIS

Market

Ireland

SERVICE LINE

Data Analytics & Insights

IMPLEMENTATION PERIOD

2022

KEYWORDS

Customer Experience, NPS Prediction

SPIRIT BEHAVIOURS

Create the future

Challenges and Solutions

Challenges

To identify, predict, and resolve unpleasant customer experiences through our Net Promoter Score (NPS) survey.

Solutions

Value and Impact

Identified customers with a potential risk of dissatisfaction.

Targeted potentially dissatisfied customers with loyalty offers to improve the experience.

Ireland Trading Dashboard

Data Analytics & Insights

| 01 Dec, 2023

Handset Grid Login Page

Data Analytics & Insights

| 01 Dec, 2023

UK Digital e-CARE Reinvent

We aim to provide the best experience to our customers and partners on all digital platforms and create insightful dashboards that help them monitor the performance of their digital assets.