UK
Data Analytics & Insights
2022
Digital Finance Transformation, Business Process Analysis and Management Platform, Global Finance Processes
Get it done together, Create the future
Vodafone UK Finance operations team needed to standardise the process management through mapping, service level agreements, and key performance indicators to drive quality and insight. We wanted to increase process analysis and management platform capabilities and map global finance processes.
We collaborated with Digital Finance Transformation (DFT) and Revenue and Margin (R&M) teams to document, standardise, and centralise month-end close (MEC) processes. After several workshops and 400+ hours of collaborative effort, today Digital Finance Transformation is formally publishing over 200 R&M MEC processes in ARIS, Vodafone's Business Process Analysis and Management platform, making them accessible to all Finance stakeholders while mapping across global Finance processes.
Standardised MEC processes to serve as an onboarding process.
Dedicated space for process insight, learning, and development ensures high MEC business continuity levels.
Our dedication to excellence drives us to consistently raise the bar in dashboard quality. Through rigorous testing, continuous improvement, and attention to detail, we aim to exceed our client's expectations and deliver intuitive, visually appealing, and highly functional dashboards.
We received feedback for the UK login banner design and decided to re-design it to encourage more customers to log in. We analysed KPIs and peripheral metrics and provided a design solution to encourage customers to log in early. The new login banner design ensured high conversion rates after login.
At VOIS, we hold our customers in the highest regard, and their satisfaction is our utmost priority. Our dedicated team goes above and beyond to meet their needs and find innovative ways to resolve all their queries.
