Performance and Engagement Dashboard, Service Controlling

Supply Chain Management

01 Dec, 2023

Service Controlling

Performance & Engagement

Security Ops

Market

Global

SERVICE LINE

Corporate Functions

IMPLEMENTATION PERIOD

2023

KEYWORDS

Performance and Engagement Dashboard, KPI Performance, Performance Reviews, Security Ops Performance

SPIRIT BEHAVIOURS

Get it Done Together, Create the Future

Initially, we did manual performance reporting for the Security Ops through Excel files. The Service Controlling team took the initiative and implemented a performance and engagement dashboard with the help of Sec Ops, DAIS, and development teams. The new dashboard removed the need for manual tasks and served as a single source of truth for KPI reporting, facilitating transparency and effective performance reviews.

Challenges and Solutions

Challenges

We did the performance reporting for Security Ops was done through manual collation of Excel files. Thus, reviewing performance and trends became a tedious process.

Solutions

Through collaborative efforts with the Sec Ops team, DAIS, and development teams, the service controlling team was able to onboard the performance and engagement dashboard (PED) as a single source of truth for KPI reporting. We removed manual reports and minimized using emails and MS Teams chat for publishing KPI performance.

Value and Impact

Digital dashboard available centrally for Security Ops.

Transparency between LT and SD teams.

Multiple visualisations at process and local market levels.

Drilldowns and trends for effective performance review.

Price Request Process

We provide our partners and customers with the best and fastest services to find the right products through catalogues and manage purchases and invoices.

Supply Chain Management

| 01 Dec, 2023

Inventory And Capitalization Process Reduction

We faced difficulties tracking and maintaining the inventory buckets after an increase in the in-transit inventory from warehouse to site. It caused unnecessary delays in asset capitalization and impacted inventory valuation for Local Markets. We resolved the issue by developing a central reporting mechanism, enabling us to track inventory, set KPIs for each local market, and highlight required actions.

Supply Chain Management

| 01 Dec, 2023

Standardized Leavers Process

At VOIS, we wanted to improve the SOX compliance percentage by implementing a standardized leavers’ process for everyone to ensure employees and contractors across VOIS can leave the company in a more compliant manner.

Social

Operating responsibility expand

Policies

Careers

Supply Chain Management

Performance and Engagement Dashboard, Service Controlling

01 Dec, 2023

Service Controlling

Performance & Engagement

Security Ops

Market

Global

SERVICE LINE

Corporate Functions

IMPLEMENTATION PERIOD

2023

KEYWORDS

Performance and Engagement Dashboard, KPI Performance, Performance Reviews, Security Ops Performance

SPIRIT BEHAVIOURS

Get it Done Together, Create the Future

Challenges and Solutions

Challenges

We did the performance reporting for Security Ops was done through manual collation of Excel files. Thus, reviewing performance and trends became a tedious process.

Solutions

Value and Impact

Digital dashboard available centrally for Security Ops.

Transparency between LT and SD teams.

Multiple visualisations at process and local market levels.

Drilldowns and trends for effective performance review.

Price Request Process

We provide our partners and customers with the best and fastest services to find the right products through catalogues and manage purchases and invoices.

Supply Chain Management

| 01 Dec, 2023

Inventory And Capitalization Process Reduction

Supply Chain Management

| 01 Dec, 2023