Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.
Process Backlog Monitoring Tool, Service Controlling
We developed our process backlog monitoring tool to ensure accurate reporting of financials. Before that, we tracked and maintained these backlogs of unprocessed items through PPT. Now, the new automation tool helps manage backlogs in a better-structured format, providing the benefits of seamless governance, accurate financial reporting, and a more presentable visualized summary.
At VOIS, we like to work on innovative projects and solve the challenges of our partners and customers. We received a Network Simulation project request for creating an animated video tutorial with a human voiceover. It was a unique project for us. We prepared all four video tutorials by using the Adobe Animate tool. It became a new addition to our offerings and will help our stakeholders deliver training to their people with more engaging content.
Challenges and Solutions
Challenges
We received a project (Network Simulation) request to create an animated video tutorial with a human voiceover. It was the first of its kind and a challenging task for us.
Solutions
We figured out that the tool we used to develop courses was not helpful for this project. So, we started exploring other available tools and found Adobe Animate is the best fit. Using it for the first time, we had to learn while working on the project to deliver it on time with the best quality as requested.
Value and Impact
We delivered all four video tutorials with engaging content on time.
We met stakeholder expectations by providing the best quality animation video tutorial with human voiceover.