Global
2026
Strategic Partnership, Automation, Digital transformation, Customer Experience, Enterprise Technology
Create the future
In today’s telecom market — where switching providers is frictionless and pricing looks the same — customer experience isn’t a nice-to-have. It’s your edge. Companies that lead on customer experience are already delivering 5.4x greater shareholder value than those who don’t. But telco queries aren’t simple. One customer issue might involve billing, tech setup, plan changes, compliance — even a technician visit — all in one go.
Your biggest telco competitors just spent six months perfecting their business strategy. In that same timeframe, ChatGPT gained 100 million users and rewrote customer expectations forever. While they were planning, the market moved.
Multi-year agreement connects digital business innovation with the birthplace of subsea communications, launching a new industry network.
Vodafone Business, working with VOIS (Vodafone Intelligent Solutions) and CGI, one of the largest independent IT and business consulting services firms in the world, has signed a four-year deal with Centrica, the parent company of British Gas and Hive, to provide fixed and mobile services, and IT End User Compute Services.Vodafone Business and Centrica will offer Vodafone UK, British Gas and Hive customers a new suite of combined connectivity and energy offers. The new partnership marks a landmark commercial deal for VOIS (Vodafone Intelligent Solutions).Vodafone Business has signed a ground-breaking four-year strategic partnership with Centrica, the parent company of British Gas and Hive, to deliver Workplace Services and connectivity to 80 sites and 30,000 devices across the UK. This agreement positions Centrica to become a more flexible, integrated, and agile organisation by transitioning from a traditional managed service approach to a data-driven enterprise. Leveraging GenAI and machine learning, Centrica aims to enhance productivity and provide personalised experiences for both customers and employees. It also paves the way for combined connectivity and energy offers for UK customers. This is a landmark commercial deal for VOIS (Vodafone Intelligent Solutions) since signing its strategic partnership with Accenture in October 2024.
Under the agreement, Vodafone Business, working with VOIS and CGI, will provide fixed and mobile services for Centrica’s offices and workforce across the UK, alongside End-User Compute Services including end user management services, Office 365, Cloud, and Power Apps and support for Centrica’s ServiceNow platform and IT service desk management and deskside support. These connectivity and IT services will help Centrica simplify its IT environment and introduce flexible automation to improve productivity, reduce complexity, and enhance both employee and customer experience. The partnership also includes a social impact commitment, with Vodafone supporting Centrica’s work on tackling fuel poverty through the British Gas Energy Trust.
Following the success of the Hive thermostat offer for Vodafone customers earlier this month, Vodafone, British Gas and Hive will look to launch a new suite of combined connectivity and energy offers for customers, creating additional value for households and shaping the future of connected energy.
About VOIS VOIS (Vodafone Intelligent Solutions) is a Vodafone entity that provides end-to-end professional services in the area of technology and business operations. VOIS helps accelerate business outcomes for customers through its talented global team of 34,000 professionals spread across 10+ countries: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. VOIS has grown to become the largest shared services organisation in the Telco industry serving Vodafone markets, and since 2024 now also uses its 15+ years of experience and deep market expertise to deliver services outside of Vodafone to other Telcos and wider industry sectors including Utilities and Media. Vodafone’s strategy to commercialise VOIS’ services is underpinned by a strategic joint venture with Accenture, which went live in Oct 2024. Further information: Media contact: sarah.kemp@vodafone.com
