Our commitment to customer care extends to ensuring a seamless experience when managing invoices and taxes. We understand the importance of these financial aspects and strive to simplify and facilitate the process for our valued customers.
Process Backlog Monitoring Tool, Service Controlling
We developed our process backlog monitoring tool to ensure accurate reporting of financials. Before that, we tracked and maintained these backlogs of unprocessed items through PPT. Now, the new automation tool helps manage backlogs in a better-structured format, providing the benefits of seamless governance, accurate financial reporting, and a more presentable visualized summary.
We always improve communication, performance, and compliance with our vendors.
Challenges and Solutions
Challenges
To make our vendors management approach more cohesive and minimise multiple vendor contact windows that could result in duplication of efforts.
Solutions
We created V-VAM, a query initiative, to transform vendor management from reactive to proactive. It consolidates fragmented activities and supports consistent vendor connect and end-to-end ownership of resolution.
Value and Impact
Improved vendor performance and compliance.
Minimised efforts and vendor connection with end-to-end ownership of query resolution.