Exploring The Generative AI Potential: The VOIS and Nasscom AI Partnership
01 Dec, 2023
Tech
Generative AI
AI
Market
India
SERVICE LINE
The EDGE
IMPLEMENTATION PERIOD
2023
KEYWORDS
Generative AI
SPIRIT BEHAVIOURS
Get It Done Together, Create the Future
Do you know what is driving the next phase of digital transformation? The obvious answer is Generative AI. Businesses want to figure out various aspects of generative AI and its impacts. To explore its potential and to harness the power of Generative AI, VOIS has partnered with NASSCOM AI.
Not All Contact Centres Are Built for Telcos — Here's Why That Matters
In today’s telecom market — where switching providers is frictionless and pricing looks the same — customer experience isn’t a nice-to-have. It’s your edge. Companies that lead on customer experience are already delivering 5.4x greater shareholder value than those who don’t.
But telco queries aren’t simple. One customer issue might involve billing, tech setup, plan changes, compliance — even a technician visit — all in one go.
We introduced VOISLAND, a metaverse experience that allows candidates to learn and experience more about VOIS. Our ultimate ambition is to create. In June 2022, EDGE VOIS dived straight into the Metaverse land. An uncharted area, an imaginary world filled with virtual figures, 3D visuals, and enchanting games, created a newfound means to increase user interaction and engagement.
The speed at which we become competent in doing our job is crucial to our satisfaction and confidence. It’s a well-known fact. We all feel much better once we know what we’re doing. Companies are also under pressure for us to become productive quickly. We’re given eLearning courses to develop our skills and capabilities, then thrust back into real situations with little chance to practice what we’ve learned.