Exploring The Generative AI Potential: The VOIS and Nasscom AI Partnership

Disruption

01 Dec, 2023

Tech

Generative AI

Market

India

SERVICE LINE

The EDGE

IMPLEMENTATION PERIOD

2023

KEYWORDS

Generative AI

SPIRIT BEHAVIOURS

Get It Done Together, Create the Future

Not All Contact Centres Are Built for Telcos — Here's Why That Matters

In today’s telecom market — where switching providers is frictionless and pricing looks the same — customer experience isn’t a nice-to-have. It’s your edge.  Companies that lead on customer experience are already delivering 5.4x greater shareholder value than those who don’t. But telco queries aren’t simple. One customer issue might involve billing, tech setup, plan changes, compliance — even a technician visit — all in one go.

Disruption

| 27 Jan, 2026

Vodafone Business, VOIS and Centrica strike four-year deal to power digital transformation and create new blueprint for enterprise partnerships

Vodafone Business, working with VOIS (Vodafone Intelligent Solutions) and CGI, one of the largest independent IT and business consulting services firms in the world, has signed a four-year deal with Centrica, the parent company of British Gas and Hive, to provide fixed and mobile services, and IT End User Compute Services.

Disruption

| 17 Sep 2025

Accelerate Beyond Industry Standards

Your biggest telco competitors just spent six months perfecting their business strategy. In that same timeframe, ChatGPT gained 100 million users and rewrote customer expectations forever. While they were planning, the market moved.

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Exploring The Generative AI Potential: The VOIS and Nasscom AI Partnership