Your biggest telco competitors just spent six months perfecting their business strategy. In that same timeframe, ChatGPT gained 100 million users and rewrote customer expectations forever. While they were planning, the market moved.
Not All Contact Centres Are Built for Telcos — Here's Why That Matters
In today’s telecom market — where switching providers is frictionless and pricing looks the same — customer experience isn’t a nice-to-have. It’s your edge. Companies that lead on customer experience are already delivering 5.4x greater shareholder value than those who don’t.
But telco queries aren’t simple. One customer issue might involve billing, tech setup, plan changes, compliance — even a technician visit — all in one go.
Do you know what is driving the next phase of digital transformation? The obvious answer is Generative AI. Businesses want to figure out various aspects of generative AI and its impacts. To explore its potential and to harness the power of Generative AI, VOIS has partnered with NASSCOM AI.