VRS SFDC - TELCO IT

Technology

VRS SFDC - TELCO IT

01 Dec, 2023

Tech

Automation

Innovation

VRS

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

VRS Processes, Tech 2025 Vision, API-first Approach, VRS SDFC

SPIRIT BEHAVIOURS

Create the Future, Get it done together, Earn Customer Loyalty

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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