Vodafone Roaming Services (VRS) - Business Quality Assurance

Technology

01 Dec, 2023

Tech

VRS

BQA

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Vodafone Roaming Services, Business Quality Assurance

SPIRIT BEHAVIOURS

Earn Customer Loyalty, Get it done together, Experiment, Learn Fast, Create the Future

The race to deliver more 4G/5G destinations to customers was highly competitive, and we must always continue to lead the way. We created a solution for Vodafone Local Markets to increase their global 4G and 5G footprint.

Challenges and Solutions

Challenges

We aimed to establish Vodafone as one of the premium telecom networks and a global leader in international roaming for 4G and 5G services, with high-speed seamless connectivity for 110 M customers.

Solutions

Tech VOIS Testing started by getting information about 5G-ready operators and market research to check destinations available with competitors. Our team conducted an extensive assessment of 600+ operators. Through continuous collaboration, we successfully identified 50+ new operators ready with 4G/5G and yet to be commercially launched with Vodafone local Markets. Our testing team used approaches like Email Campaigns, Simplified test strategy, and e-SIM testing to facilitate our mission to establish 5G services as early as possible while ensuring top-notch quality and high speed. Network and Billing testing for 4G/5 G-ready partners was accelerated using a robust, reusable test strategy and high automation.

Value and Impact

70+

Vodafone launched 4G in 200+ and 5G in 70+ countries.

100%

Covering 100% of Europes 5G Footprint.

110M

110 million roamers and devices get connected.

700+

700+ roaming partner networks

210+

Covering 210+ destinations.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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Vodafone Roaming Services (VRS) - Business Quality Assurance

Technology

Vodafone Roaming Services (VRS) - Business Quality Assurance

01 Dec, 2023

Tech

VRS

BQA

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Vodafone Roaming Services, Business Quality Assurance

SPIRIT BEHAVIOURS

Earn Customer Loyalty, Get it done together, Experiment, Learn Fast, Create the Future

Challenges and Solutions

Challenges

We aimed to establish Vodafone as one of the premium telecom networks and a global leader in international roaming for 4G and 5G services, with high-speed seamless connectivity for 110 M customers.

Solutions

Value and Impact

70+

Vodafone launched 4G in 200+ and 5G in 70+ countries.

100%

Covering 100% of Europes 5G Footprint.

110M

110 million roamers and devices get connected.

700+

700+ roaming partner networks

210+

Covering 210+ destinations.

Network Compliance (VCI_IN Network) - IT Operations

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

Technology

| 01 Dec, 2023