VFIF - AO Fixed line business - IT Ops

Technology

VFIF - AO Fixed line business - IT Ops - AO-Amdocs

01 Dec, 2023

Tech

ITOps

Innovation

AO-Amdocs

Design

Market

Ireland

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

AO Fixed Line Business, IT Operations, AO-Amdocs

SPIRIT BEHAVIOURS

Create the Future, Experiment, Learn fast

We partnered with Vodafone Ireland to support them in avoiding the legal Commission for Communications Regulation (ComReg)- the statutory body responsible for regulating the electronic communications sector and the postal industry in Ireland.

Challenges and Solutions

Challenges

Vodafone Ireland collection orders got stuck in the system due to 3rd Party providers. It led to legal ComReg cases resulting in financial impact and legal complaints. It also impacted financial reporting, revenue generation calculation, and the collection orders in our system.

Solutions

We implemented a solution to identify all rejected orders and collection categories and perform the required auto actions to complete and close the activities in SOM (Security Optimization Management). We applied processes, business models, and design thinking approaches to drive innovation while keeping our solution simple and easy to build and implement. We created DB View (virtual table) with all the cases and collections orders with rejection reasons.

Value and Impact

3.5K

3.5K EUR/month savings.

300

Reduced of 300 calls to CSR teams.

900

Identified and handled 900 cease orders rejected.

100%

Reduced 100 % of rejected cease orders. Reduced customer complaints.

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