VF CZ - Digital SWE - Channels and DXL

Technology

01 Dec, 2023

Tech

Digital

SWE

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Digital SWE, Vodafone One App, Digital SWE Channels and DXL

SPIRIT BEHAVIOURS

Create the Future, Get it done Together

We created the Vodafone One App for CZ. There was this requirement to build an application to simplify account creation by choosing one of the Vodafone One tariffs, ordering a SIM card, and paying with a payment card. Through this, we learned to expedite the learning curve and knowledge sharing about new technologies. We maximized reuse from CZ MVA and shared components from the VF group. This experience helped us promote collaboration and improve ways of working with all squads to achieve the target.

Challenges and Solutions

Challenges

The challenge was to build a one-stop solution in the form of an application and simplify the new account creation process for the application users, so the users don’t have to go anywhere or call anyone, and they can get virtual assistance directly from the app.

Solutions

We launched the Vodafone One App. Now, users can do everything from the application. They can choose Vodafone One tariff, order a new SIM card, make payments, and use our assistant TOBI to get answers to their questions.

Value and Impact

Simplify account creation by choosing one of the Vodafone One tariffs. Order a SIM card and pay with a payment card. When the SIM card is in your phone, it’s activated automatically, and you can make the first payment from the user card.

The user will have the Vodafone One tariff prepaid for the next 30 days.

All tariffs are without obligation, and the user can cancel the next payment at any time.

Users can use our assistant TOBI to get answers to any questions in the application.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

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Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

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Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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