VBIT SWIFT - TELCO IT

Technology

01 Dec, 2023

Tech

Analytics

Automation

Innovation

SwiftService

Market

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Contract Analytics Platform, Swift Intelligent Contracting, Real-time Analytics

SPIRIT BEHAVIOURS

Create the Future, Get it done together, Experiment, Learn fast

Driving innovation in contract analytics involves strategic planning, technology adoption, talent development, and ongoing refinement to achieve the desired outcomes and business benefits. We incorporated contract analytics in Swift Service for Vodafone Group and Vodafone UK to improve efficiency, mitigate risks, gain data-driven insights, ensure compliance, and maintain a competitive edge. By leveraging automation and advanced technology, businesses can transform their contract management processes and achieve significant benefits in time, accuracy, and strategic decision-making.

Challenges and Solutions

Challenges

A lack of real-time analytics across the contract portfolio delayed legal reviews and executions, leading to poor risk and compliance management. There needed to be more ability to audit trail contracts using legacy tools, causing frequent misalignments and a high turnaround time for approval.

Solutions

We incorporated the Swift Intelligent Contracting and Contract Analytics platforms being delivered and supported by our SWIFT team in India. It demonstrates continuous engagement with excellent team cohesion, well-practised agile ceremonies, admirable vendor management, and high responsiveness to business needs.

Value and Impact

UK Legal team reached the finals of the prestigious ‘The Lawyer Awards 2023’.

Global commendation and brand awareness.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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