UK TIL - TELCO IT

Technology

UK TIL - TELCO IT

01 Dec, 2023

Tech

Automation

Innovation

UKTIL

Market

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

On Commit Deployment Framework, UK TIL

SPIRIT BEHAVIOURS

Create the Future, Get it done together

We identified the critical challenges within the framework regarding automation and processes to achieve 100% automation of the entire project, the Software Development Life Cycle (SDLC), and the security 'shift-left' approach for early detection of security vulnerabilities.and the security 'shift-left' approach for early detection of security vulnerabilities.

Challenges and Solutions

Challenges

Within the Vodafone UK Integration domain, the existing DevOps framework developed by vendors had multiple manual gates. It resulted in several challenges of slower deployments, increased manual errors, and non-predictability of release, resulting in higher operational costs.

Solutions

We developed an 'On-Commit' deployment to integrate GitHub with Jenkins using 'web-hook' triggers to simplify and provide a comprehensive automated solution. With this approach, developers only need to commit their respective code in GitHub, and Jenkins will perform the orchestration tasks. These tasks encompass SonarQube, SCA, and SAST checks within the CI, CD, and CT.

Value and Impact

Delivered a high-quality code base.

Enabled development workflows.

Increased efficiency and reduced human errors with faster delivery.

Reduced operational costs.

Increased customer satisfaction.

60

Saved time equal to 60 full time employees.

108,000

Saved 108,000 EUR.

100%

Achieved 100% Automation.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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