Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.
To ensure cyber safety for kids and safeguard them from cyberbullies, we started implementing our TOZI mobile app that assists kids exposed to cyberbullying through various settings. Using technology and digitalisation to support kids in expressing their emotions is the core of this innovation. This achievement showcases our team's commitment, dedication, and efficiency in delivering a product that addresses a critical issue affecting children worldwide. Additionally, we incorporated encryption measures and strict data privacy protocols to ensure the confidentiality of each user's identity and personal information.
Challenges and Solutions
Challenges
As technology continues to advance, cyberbullying has emerged as a concerning issue, especially among young children in various settings such as nurseries, schools, and clubs.
Solutions
We created a visually appealing, user-friendly mobile app interface to allow children to browse between different articles and help them deal with cyberbullying through multiple interfaces. The Cosmos interface: An interactive hub of articles, audio, and videos to help kids learn how to look after themselves and their friends. Live help space interface: kids can contact Childline directly for help. My Space Interface: Check-in, make plans, and reflect. Users can write with the help of guided journals and a feelings track.
Value and Impact
0
Preventing cyberbullying.
300
Over 300 quick downloads on various app stores.
8 M
Successfully launched the first release of our app within eight months.