SRE Training (UK Digital IT Operations) - IT Platforms & Automation

Technology

01 Dec, 2023

Tech

SRE

Training

ITOps

Market

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Site Reliability Engineering, SRE Training, UK Digital IT Operations, SRE Training Program

SPIRIT BEHAVIOURS

Create the Future, Get it done together

We recognised the need to bridge gaps and establish clear communication channels for seamless collaboration and information for the Site Reliability Engineering (SRE). We drove a training programme by upgrading candidates with Terraform, AWS, Python, and ADO technology. We also identified a complete curriculum to transform the regular operational candidate into SRE to Vodafone UK.

Challenges and Solutions

Challenges

To enhance personal skills within the operations team and effectively implement those skills in day-to-day business-as-usual activities. The primary objective was to realise the team's untapped potential and ability to contribute more effectively to the organisation's ongoing operations and goals.

Solutions

We developed a specialised training program (based on DevOps and Cloud technology) to increase knowledge for the identified team. This program helped the team with the necessary information and capabilities to showcase their potential and make a meaningful impact on the organisation's ongoing operations.

Value and Impact

Invested in internal talent development.

Improved team performance and strategic advantages for the organisation.

Automated operation reduced manual work.

Identified the active services used in AWS.

3K

Saved costs of more than 3K.

10+

Delivered 10+ automation and saved 100 Man-hours per month.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

Social