RPA Cloud Migration - IT Platforms and Automation

Technology

01 Dec, 2023

Tech

Automation

Cloud

ITPlatforms

RPA

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

RPA Cloud Migration, RPA Cloud Platform, DevOps Operations, Automated Infrastructure Code Provisioning

SPIRIT BEHAVIOURS

Create the Future, Experiment, Learn fast

Our DevOps operations team obtained a high workload on the Robotic Process Automation platform (RPA), manual operations tasks, and the need to optimise Amazon Web Services (AWS) resources. So, we optimised efficiency and productivity in routine tasks, emphasising innovation, enhancements, and automation. We implemented workflows to autonomously address frequent service requests initiated by RPA developers in VOIS.

Challenges and Solutions

Challenges

There was no infrastructure code for the RPA Cloud platform. The team needed help with the high DevOps operations workload on the RPA platform, around 50 tickets per day. Other challenges were related to manual operation tasks, un-optimised AWS resources, and a need for documentation and training videos. The platform core components (UiPath orchestrator - studios) were critical to update.

Solutions

We built End-to-end automated Infrastructure code provisioning and designed automated workflow for manual tasks. We provided training and documentation to developers to enable them to adopt the DevOps mindset. We introduced multiple automation to update the platform's core components flawlessly while making it easier to update in the future, optimised the cost of the resources, and decommissioned unused resources.
This automation is a pivotal component of our strategy to embrace the zero-touch and no-ops concept. We utilised AWS functions for invoking the Redmine ticketing system's APIs, obtained tailored responses based on the nature of the request, and facilitated the automation of essential steps within our AWS environment.

Value and Impact

84%

Automated 84% of tickets.

800

Saved 800 hours per month.

2000$

Saved 2000$ per month.

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