Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.
Onboarding new joiners for their first login requires considerable effort, especially for the culture of remote and hybrid workers. Our team in India onboards an average of 3000+ joiners annually, so we created the 'New Joiner Kit - IT' to support their dependency and involvement of multiple stakeholders, resulting in time-consuming activities.
Challenges and Solutions
Challenges
New joiners previously had to connect with multiple stakeholders like the Line Manager, IT, and Central Securities Depository (CSD) to get support for their first-time login and Microsoft Intune registration, which caused an unpleasant first-day experience.
Solutions
Our IT Operations team created an audio-video clip depicting a step-by-step process for logging in and authentication for the laptop and mobile configuration and sharing it with new joiners on their email ID.
Value and Impact
Provided a zero-touch solution.
Improved faster turnaround.
Enhanced process quality and user experience.
Improved employee experience.
Reduced efforts of multiple support from stakeholders.