Negating VDI Dependency - IT Platforms and Automation
01 Dec, 2023
Tech
ITPlatforms
Automation
Innovation
Infrastructure
VDI
Revamp
Market
UK
SERVICE LINE
Technology
IMPLEMENTATION PERIOD
2023
KEYWORDS
IT Platforms and Automation, Infrastructure Revamping, VDI Infrastructure Revamp, VDI Dependency
SPIRIT BEHAVIOURS
Create the Future, Get it done together, Experiment, Learn fast
We understand that onboarding new joiners is always time-consuming and requires significant effort. That's why we continually strive to prioritise our employees' experiences and seek to streamline and simplify processes to make the onboarding journey as smooth and efficient as possible.
Challenges and Solutions
Challenges
Newly appointed employees had to wait five business days to get the required accesses and IDs to start their journey with us, and there was an issue of high lead time to get access needed with a high cost of waiting; our UK Business team had to pay 1.6k EUR per ID.
Solutions
We created a solution for Vodafone UK by Infrastructure Revamping. We initiated direct access from VOIS laptops by allowing the application URLs/Proxy chaining through the Vodafone corporate network.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.