What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
We understand that onboarding new joiners is always time-consuming and requires significant effort. That's why we continually strive to prioritise our employees' experiences and seek to streamline and simplify processes to make the onboarding journey as smooth and efficient as possible.
Challenges and Solutions
Challenges
Newly appointed employees had to wait five business days to get the required accesses and IDs to start their journey with us, and there was an issue of high lead time to get access needed with a high cost of waiting; our UK Business team had to pay 1.6k EUR per ID.
Solutions
We created a solution for Vodafone UK by Infrastructure Revamping. We initiated direct access from VOIS laptops by allowing the application URLs/Proxy chaining through the Vodafone corporate network.