What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
An agile mindset is crucial to delivering solutions effectively in today's fast-paced business landscape. It enables quick adaptation to change, streamlines decision-making, and fosters innovation. We partnered with Vodafone Germany to provide a consistent and better customer experience for users.
Challenges and Solutions
Challenges
Some of our customers were still using legacy portals to manage their Kabel accounts, impacting their online experience and accordingly reflected in their satisfaction rate.
Solutions
We created 'Mein Vodafone' as a solution for a better customer experience and a replacement for legacy portals. We migrated all our Kabel services to Mein Vodafone. Users can now manage all their products in one place.