KD Migration, Digital Channels, DXL Service, Mein Vodafone Project
SPIRIT BEHAVIOURS
Create the Future, Get it done together, Experiment, Learn Fast, Earn Customer Loyalty
An agile mindset is crucial to delivering solutions effectively in today's fast-paced business landscape. It enables quick adaptation to change, streamlines decision-making, and fosters innovation. We partnered with Vodafone Germany to provide a consistent and better customer experience for users.
Challenges and Solutions
Challenges
Some of our customers were still using legacy portals to manage their Kabel accounts, impacting their online experience and accordingly reflected in their satisfaction rate.
Solutions
We created 'Mein Vodafone' as a solution for a better customer experience and a replacement for legacy portals. We migrated all our Kabel services to Mein Vodafone. Users can now manage all their products in one place.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.