What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Juniper Mist SD-LAN is an intelligent cloud-managed solution powered by AI. It creates operational efficiencies, improves end-user experience, and simplifies network management. This standalone solution does not require a Vodafone Software-defined Wide Area Network (SD-WAN).MIST is a solution for Enterprise LAN offered by Juniper Networks with Wired and Wi-Fi options. Its main components include Access Points, Switches, Mist Portal, and Mist Edge. The main features are zero-touch provisioning (ZTP), Guest Wi-Fi, Wi-Fi assurance, wired assurance, and Marvis.MIST AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimise user experiences and simplify operations wireless and wired access. Data is ingested from numerous sources, including access points and switches, to obtain insight into user experiences. These devices work with Mist AI to optimise user experiences from client to cloud, including automated event correlation, root cause identification, network assurance, and proactive anomaly detection.Through this solution, we provided a better user experience and managed the project timeline from the start.
Challenges and Solutions
Challenges
Vodafone planned to extend its offering to cater to large customers looking for a simple-to-manage LAN solution that provides scalability and automation of deployment and operations achieved through AI and machine learning. LAN is the core technology for integrating business strategic technologies, and SD-LAN enables our customers to achieve digital transformation.
Solutions
We managed Vodafone SD-LAN service where Vodafone supplies, installs, maintains, and operates the SD-LAN platform (MIST AI) and Customer Premise Equipment (CPE) by the Service Specific Terms. The SD LAN use cases include – education/campus deployments, retail and logistics, health care, and corporate offices for large (250+ employees) and multinational customers.
Value and Impact
Provided the best user experience with easy guest access.
Ensured reliable Wi-Fi in distribution centres and warehouses to speed up operations.