ISO 20000 & ISO 9001 -VOIS Egypt

Technology

01 Dec, 2023

Tech

Automation

Market

Egypt

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Service Management, Automation, Service Management System, Service Delivery

SPIRIT BEHAVIOURS

Create the Future, Experiment, Learn fast

What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting

Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees. As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.

Technology

| 01 Dec, 2023

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.