GNO/MESN - IT Platforms and Automation

Technology

01 Dec, 2023

Tech

ITPlatforms

Automation

Network

Devices

Market

Germany

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Business Workflow, GNO/MESN, Network Devices Update, MESN (Metro)

SPIRIT BEHAVIOURS

Create the Future, Get it done together

Automation is revolutionising the way we work and live. Streamlining processes and harnessing technology can boost efficiency, minimise errors, and save valuable time for innovation and strategic thinking.

Challenges and Solutions

Challenges

We found that manually updating 2500 device networks would be time-consuming and error-prone. It may require a lot of workforces and having a zero-touch intervention to make it error-free and cost-effective.

Solutions

We designed and developed the required workflows using 'Camunda' by breaking down the requirements into individual smaller workflows. This collaborative workflow design provided clarity to businesses while implementing the workflow changes in an iterative way to get the maximum benefits of the agile way of working.

Value and Impact

Satisfied users with faster Return on Investment (ROI).

Provided an effective and error-free solution.

Automated operations error-free.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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