At VOIS, we support our Software Engineers with the scalability of having one Source Code Management Highlander solution that allows Local Markets and Group Functions to consolidate their users and remove contractual requirements with 'GitLab' and 'Bitbucket'. GitHub Enterprise Cloud is a solution that helps Vodafone achieve its ambition to be a Technology Communications Company by following industry best practices. It fosters collaboration between Vodafone internal teams, GitHub, and Microsoft. It increases trust and productivity by removing cultural and technical barriers, understanding the roadmaps and goals, and identifying ways to support them from a platform perspective.
Challenges and Solutions
Challenges
We decided that GitHub Enterprise Server would be the highlander solution for Source Code Management to be used across Vodafone by the Technical Leadership teams (TLT) decision. Our infrastructure has reached the maximum capacity, and onboarding new users and enabling new features required a performance assessment to ensure no impact on the existing users.
Solutions
We enabled GitHub Enterprise Cloud and Microsoft to ensure hosting by removing the infrastructure limitations blockers and allowing onboarding at a large scale.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.