Fully Automating the Service Enablement Process

Technology

Fully Automating the Service Enablement Process - IT Platforms and Automation

01 Dec, 2023

Tech

Automation

Innovation

Self-ServiceTool

Market

Global

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

IT Platform, Service Enablement Requests, Self-Service Tool, Service Enablement Process

SPIRIT BEHAVIOURS

Create the Future, Get it done together

We aim to meet our customer's needs and provide a solution by understanding the value of simplifying the process, removing redundant steps, and exploring new tools to provide automation without introducing technical debt or increasing operational costs. We learned to always work closely with our customers, to accept challenges, and never fear failures because customers will always appreciate the effort.

Challenges and Solutions

Challenges

Our Service Management team's main challenge in Service Enablement was that all the business-as-usual creations are manual, which impacts the data quality and is time-consuming. The Service Support Integration team has taken the scope of all the Local Markets as having automation is a must.

Solutions

We created a new process for the Vodafone Group Service Management area, where we simplified the process and removed all redundant activities. It was the starting point for us when we explored the technical possibilities of having automation with minimum engineering activities and maximum value to our customers.

Value and Impact

Created automation of the Service Enablement.

95%

Saved 95% of the time for each Service Enablement request.

95%

Decreased the time to market by 95%.

Increased customer satisfaction.

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