Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.
We aim to meet our customer's needs and provide a solution by understanding the value of simplifying the process, removing redundant steps, and exploring new tools to provide automation without introducing technical debt or increasing operational costs. We learned to always work closely with our customers, to accept challenges, and never fear failures because customers will always appreciate the effort.
Challenges and Solutions
Challenges
Our Service Management team's main challenge in Service Enablement was that all the business-as-usual creations are manual, which impacts the data quality and is time-consuming. The Service Support Integration team has taken the scope of all the Local Markets as having automation is a must.
Solutions
We created a new process for the Vodafone Group Service Management area, where we simplified the process and removed all redundant activities. It was the starting point for us when we explored the technical possibilities of having automation with minimum engineering activities and maximum value to our customers.
Value and Impact
0
Created automation of the Service Enablement.
95%
Saved 95% of the time for each Service Enablement request.