What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
We partnered with Vodafone Albania to implement a retail solution for their local markets to provide a better customer experience using S/4 High-performance Analytic Appliance (HANA), an Enterprise resource planning (ERP) business suite software based on the memory of the database that allows companies to perform transactions and analyse business data in real-time.
After research, we followed Vodafone's vision of 'API First', which is the standardisation of processes and seamless integration within various systems using Google Cloud Platform services like APIGEE/ Pub-Sub and SAP Integration software tools like CPI.
Challenges and Solutions
Challenges
There was a need for Business processes to run online in real time using tightly coupled integration with Local Market (LM) systems and handheld mobile devices. The challenge was the E2E (End-to-End) implementation of S/4 HANA Greenfield with SAP Retail Solution on the Google Cloud Platform (GCP) for the first time.
Solutions
We integrated different business process steps using standard SAP tools with an optimised enhancement approach. These integrated processes were made available through a simplified API approach for LM systems. Different SAP and GCP tools are combined to address Transport Layer Security (TLS) and real-time processing requirements. The critical business driver behind this was to enable the LM Point-of Sale (POS) system to work seamlessly with S/4 HANA and ensure the end customer at POS gets a unique customer experience.
Value and Impact
Achieved seamless integration with Local market systems.
Simplified solutions made it easy to monitor.
Local Market handheld devices and mobile apps that work online with S/4 HANA.