EVO Devices - Corporate Applications

Technology

01 Dec, 2023

Tech

CustomerExperience

EVODevices

Market

Albania

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

EVO Devices

SPIRIT BEHAVIOURS

Create the Future, get it done together

We partnered with Vodafone Albania to implement a retail solution for their local markets to provide a better customer experience using S/4 High-performance Analytic Appliance (HANA), an Enterprise resource planning (ERP) business suite software based on the memory of the database that allows companies to perform transactions and analyse business data in real-time.

After research, we followed Vodafone's vision of 'API First', which is the standardisation of processes and seamless integration within various systems using Google Cloud Platform services like APIGEE/ Pub-Sub and SAP Integration software tools like CPI.

Challenges and Solutions

Challenges

There was a need for Business processes to run online in real time using tightly coupled integration with Local Market (LM) systems and handheld mobile devices. The challenge was the E2E (End-to-End) implementation of S/4 HANA Greenfield with SAP Retail Solution on the Google Cloud Platform (GCP) for the first time.

Solutions

We integrated different business process steps using standard SAP tools with an optimised enhancement approach. These integrated processes were made available through a simplified API approach for LM systems. Different SAP and GCP tools are combined to address Transport Layer Security (TLS) and real-time processing requirements. The critical business driver behind this was to enable the LM Point-of Sale (POS) system to work seamlessly with S/4 HANA and ensure the end customer at POS gets a unique customer experience.

Value and Impact

Achieved seamless integration with Local market systems.

Simplified solutions made it easy to monitor.

Local Market handheld devices and mobile apps that work online with S/4 HANA.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

Social