Envirtual, Online Platform, Virtual Space, IT Platforms and Automation
SPIRIT BEHAVIOURS
Create the Future, Get it done together, Experiment, Learn fast
Embracing our hybrid way of working means staying virtually connected is more important than ever.
Challenges and Solutions
Challenges
To create an online platform to engage and connect around 3000 employees remotely while enjoying festive-themed events. These events are highly customisable to the event type and serve as a showroom for IT and automation platforms.
Solutions
We created a web-based, lightweight, virtual 3D avenue for the attendees to interact in a 3D Space and play games while attending the events.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.