Enterprise Unified User Management - Digital Channel and DXL Services

Technology

01 Dec, 2023

Tech

DigitalChannels

DXLServices

Market

Germany

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Enterprise Unified User Management, Digital Channel and DXL Services, Central Enterprise Unified User Management

SPIRIT BEHAVIOURS

Create the Future, Get it done together

We partnered with Vodafone Germany to create the Enterprise Unified User Management (EUUM) for their enterprise customers.

Challenges and Solutions

Challenges

Having various Databases and multiple user management systems for existing portals and services managing the different enterprise customers hurts the overall user experience. Also, they must deal with many vendors for solutions.

Solutions

We created a unified end-to-end 360 solution for enterprise customers while providing a consistent experience and removing the hustle of dealing with different vendors through working on a Single Sign-on (SSO). We implemented a central Enterprise Unified User Management (EUUM) that acts as the first step for the digital onboarding of new customers with an option to grant their users to different integrated portals with complete customisation for each user independently while eliminating the need to deal with many vendors.

Value and Impact

180

Onboarded new users to the newly implemented billing portal.

Complete customisation for each user independently.

360

Enables a centralised 360 user experience.

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