What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
We partnered with Vodafone Germany to create the Enterprise Unified User Management (EUUM) for their enterprise customers.
Challenges and Solutions
Challenges
Having various Databases and multiple user management systems for existing portals and services managing the different enterprise customers hurts the overall user experience. Also, they must deal with many vendors for solutions.
Solutions
We created a unified end-to-end 360 solution for enterprise customers while providing a consistent experience and removing the hustle of dealing with different vendors through working on a Single Sign-on (SSO). We implemented a central Enterprise Unified User Management (EUUM) that acts as the first step for the digital onboarding of new customers with an option to grant their users to different integrated portals with complete customisation for each user independently while eliminating the need to deal with many vendors.
Value and Impact
180
Onboarded new users to the newly implemented billing portal.
0
Complete customisation for each user independently.