DXL DE - Digital Channels and DXL Services

Technology

01 Dec, 2023

Tech

Digital Channels

DXL Services

Innovation

Market

Germany

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

DXL, AWS Cloud Infrastructure, Microservice Architecture

SPIRIT BEHAVIOURS

Create the Future

We created accurate measures to help Vodafone Germany acquire the correct customers after proper screening and assessments. We used Amazon web service (AWS), cloud-based infrastructure and microservice architecture. This innovation helped us learn the importance of revisiting the tools and solutions to enhance our way of working and support any business functions to have a more reliable and secure platform.

Challenges and Solutions

Challenges

We needed a tool to capture information, define credit check rules, and extract reports to ensure we acquired the correct customers. We needed the latest secure platform and had to migrate and upgrade the existing Office of Client and Community Services (OCCS ) with the latest technologies.

Solutions

Migrate the existing OCCS to be part of DXL (scripting language) to benefit from the AWS Cloud-Based with microservice architecture and high availability. The Risk department can enrich the application with the required rules and risk indicators. Also, we can get scoring credit from third-party companies, generate all reports with good performance, and ensure high levels of security.

Value and Impact

One credit checks solution.

Accurate reports with high performance.

DXL reduced costs and saved time.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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