What Happens When Technology Is Designed For Success? €2+ Billion In Value Delivered And Counting
Technology is most effective when it goes beyond just keeping things running. It should help organisations move faster, innovate with confidence, and create better experiences for customers and employees.
As businesses go digital, their technology environments become more complex. Cloud platforms, applications, infrastructure, security needs, customer expectations, and market demands are always changing.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
We created accurate measures to help Vodafone Germany acquire the correct customers after proper screening and assessments. We used Amazon web service (AWS), cloud-based infrastructure and microservice architecture. This innovation helped us learn the importance of revisiting the tools and solutions to enhance our way of working and support any business functions to have a more reliable and secure platform.
Challenges and Solutions
Challenges
We needed a tool to capture information, define credit check rules, and extract reports to ensure we acquired the correct customers. We needed the latest secure platform and had to migrate and upgrade the existing Office of Client and Community Services (OCCS ) with the latest technologies.
Solutions
Migrate the existing OCCS to be part of DXL (scripting language) to benefit from the AWS Cloud-Based with microservice architecture and high availability. The Risk department can enrich the application with the required rules and risk indicators. Also, we can get scoring credit from third-party companies, generate all reports with good performance, and ensure high levels of security.