Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.
The Cavendish project eliminates the need to manage infrastructure, allows automatic scaling and resource allocation based on demand, and optimises cost efficiency. It ensures optimal performance while minimising operational costs, utilising serverless databases, automatically managing database resources, and scaling according to demand. It eliminates the need for manual provisioning and optimises cost efficiency.
Challenges and Solutions
Challenges
To overcome the limitations and lower the costs of the legacy physical order management system at Vodafone UK.
Solutions
We implemented the Cavendish project, which developed a modern, serverless, cloud-native physical order management solution, replacing the legacy system.