Bill Presentment, Billing Portal, Unified Digital Platform, User Experience
SPIRIT BEHAVIOURS
Create the Future
We collaborated with Vodafone Germany to create a billing portal for all their enterprise customers by replacing the existing high-maintenance and outdated billing platforms.
Challenges and Solutions
Challenges
We had separate groups for enterprise customers where each group checked their bills through different portals such as EBOS and My Vodafone, which was time-consuming.
Solutions
We provided a free unified digital platform that offers a view of invoices, usage, and the list of subscribers while serving all enterprise customers regardless of size and replacing existing billing platforms requiring high maintenance costs.
Value and Impact
Onboarded new users to the newly implemented billing.
User-friendly and scalable digital solution with better performance for enterprise customers integrated with the Enterprise Unified User Management.
Network Compliance (VCI_IN Network) - IT Operations
At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.