Always-on Marketing (AOM) - IT Platforms and Automation

Technology

01 Dec, 2023

Tech

Innovation

Language

Translator

Market

Spain, Germany, Italy, Czech Republic

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Language Translator Tool, Innovation, Translation Services, Always-on Marketing

SPIRIT BEHAVIOURS

Create the Future, Get it done together, Earn Customer Loyalty

At VOIS, we recognised that streamlined communication and understanding languages across our markets are pivotal for global operations and protecting our data security.

Challenges and Solutions

Challenges

We deal with multiple markets like Germany, Spain, Italy, and Czech, each with its unique language, which imposes several challenges in effectively handling multilingual applications and documents, necessitating a solution that mitigates language barriers, ensures data security, eliminates third-party license fees, and streamlines the translation process to enhance operational efficiency.

Solutions

We created a language translator tool by developing a one-click solution using 'Pega' for any market looking for an in-house solution. This tool can translate documents of multiple formats, including .pdf, .odt, .pptx, .xlsx, .txt, and .docx, by converting documents and maintaining the originality intact. We provided a 95% reduction in translation effort with the ability to translate text accurately in multiple languages. We safeguarded sensitive information while managing multilingual content and reduced the risks associated with data breaches.

Value and Impact

Met diverse needs of our customers.

Improved customer satisfaction.

Embraced innovation by adopting in-house and open-source technology solutions.

Network Compliance (VCI_IN Network) - IT Operations

At VOIS, we always establish robust firewall rules and network security that prevent unauthorised access to our network. We inspect incoming and outgoing traffic using security rules to identify and block threats.

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.

Technology

| 01 Dec, 2023

Intelligent Dispatching Tool - R1

Our Incident Management teams partnered with Vodafone Germany and built a database-to-database connection as a web-based application for fast, automated dispatching techniques, eliminating manual operations where there were delays. Our Intelligent Dispatching (DB) tool is connected to remedy any issues through Amazon Web Services (AWS) data migration services to get all relevant tickets and then pass those tickets to our logic and dispatching algorithm.

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Operating responsibility expand

Policies

Careers

Technology

Always-on Marketing (AOM) - IT Platforms and Automation

01 Dec, 2023

Tech

Innovation

Language

Translator

Market

Spain, Germany, Italy, Czech Republic

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Language Translator Tool, Innovation, Translation Services, Always-on Marketing

SPIRIT BEHAVIOURS

Create the Future, Get it done together, Earn Customer Loyalty

At VOIS, we recognised that streamlined communication and understanding languages across our markets are pivotal for global operations and protecting our data security.

Challenges and Solutions

Challenges

Solutions

Value and Impact

Met diverse needs of our customers.

Improved customer satisfaction.

Embraced innovation by adopting in-house and open-source technology solutions.

Network Compliance (VCI_IN Network) - IT Operations

Technology

| 01 Dec, 2023

Intelligent Ticket Routing - IT Platforms and Automation

Technology

| 01 Dec, 2023