VOIS
2026
Shared Intelligence, Transformation, Operational AI, Innovation, Speed-to-Value
Create the future, Get it done, together
For decades, organisations treated shared services and offshore delivery as back-office efficiency plays, a way to reduce costs and standardise processes. But in a world shaped by AI, speed and constant change, that mindset is no longer enough
VOIS (Vodafone Intelligent Solutions) provides end-to-end professional services in technology and business operations. It’s the largest shared services organisation in the Telco industry and uses that deep market expertise to deliver results for other Telcos and wider industries.
For decades, businesses have treated shared services and outsourcing as a back-office efficiency play, a way to cut costs, standardise processes and keep the lights on. But that mindset is now a liability. In a world where speed and adaptability separate
Today’s leaders are overseeing significant investments in AI, data, cloud, and platforms. But as the initial excitement settles, a pressing question remains: “When is the value actually going to come?” Chief Commercial Officer Chris Meads reveals how ‘Shared Intelligence’ is transforming these investments into tangible growth, and why the fusion of human expertise and machine learning is the ultimate multiplier for the telecommunications industry and beyond.
In the telecommunications sector, fragmentation is a challenge. Intelligence remains isolated within organisational or geographical boundaries, preventing real growth. To unlock this potential, we must move beyond the traditional ‘Shared Services’ model built for efficiency. At VOIS (Vodafone Intelligent Solutions), we’ve evolved that model into something far more impactful: ‘Shared Intelligence.’ While running complex operations at scale is important, true efficiency is in creating deep, reusable intelligence paired with human expertise that drives actual outcomes. We’re solving the hardest problems in telco: how to deploy cutting-edge tech in highly regulated environments and how to combine human expertise with AI to move beyond “science experiments” toward practical acceleration. By taking this intelligence outside of Vodafone and sharing it with the market alongside Accenture, we are helping the entire industry reimagine processes with AI embedded at their core.
‘Shared Intelligence’ isn't a theory; it’s an operational reality. In our centre in Egypt, handling over 50 million contacts a month across eight languages for ten different customers, people with focused expertise work in a fusion of human and machine intelligence. This transformative approach is already delivering extraordinary results. Within just four weeks of going live, our content operations created 20 different AI agents; achieved a 200% productivity increase in designing content for digital channels; and a 50% improvement in SEO.
‘Shared Intelligence’ only works when platforms are reusable, data is properly accessible, and teams collaborate across boundaries. The winners of this era won't be those who spend the most on technology, but those who connect people and AI in the most effective way. How can your organisation leverage our shared intelligence to escape the cycle of “figuring it out for yourselves”? By turning our operational excellence into your commercial advantage, we can drive growth together at scale and speed.
Director, Go-to-Market & Commercial, VOIS
